In order to get access to our product licensing, you are required to register with our portal at https://portal.qualitem.com. Select “Sign in with Microsoft” to launch both the registration process for the first time and the login process. If this is the first time you have logged in to the portal, you will be automatically […]
Access denied logging in to Qualitem Portal
Problem When trying to open the Qualitem Portal at https://portal.qualitem.com you receive an “Access Denied” message. Cause The Qualitem Portal is only available to users who have “Account Administrator” permission within an organisation. The first user who registers an account within a particular tenancy will receive this permission and can grant it to other users […]
Cookie issues when logging in to Qualitem products
Problem When trying to log-in to a Qualitem product such as Live Publish, Live Metadata, Modernizer or the Qualitem Portal you receive an error message telling you that your login has timed out or was blocked. Cause The sign-in process uses an OAuth authentication flow which requires cookies to be set. If you wait too […]
I cannot login to an Office Add-in in Safari on Mac
Problem When using Qualitem Office Add-in’s in Safari on Apple Mac, Nothing happens after you login. The task pane continues to display the login button. Cause Safari on Apple Mac blocks cookies being set by iframes. Office Add-ins on the web utilise iframes to show the task pane in the app. Qualitem Office Add-ins require […]
Why do I need to login to Qualitem Office Add-ins?
When using Qualitem products, you will be required to login using a Microsoft 365 or WordPress.com account. We do this so that we can integrate with the services that Microsoft and WordPress provide. Qualitem will never collect or ask you for your username and password. In older versions of Microsoft Word certain features are not […]