Problem When trying to open the Qualitem Portal at https://portal.qualitem.com you receive an “Access Denied” message. Cause The Qualitem Portal is only available to users who have “Account Administrator” permission within an organisation. The first user who registers an account within a particular tenancy will receive this permission and can grant it to other users […]
Cookie issues when logging in to Qualitem products
Problem When trying to log-in to a Qualitem product such as Live Publish, Live Metadata, Modernizer or the Qualitem Portal you receive an error message telling you that your login has timed out or was blocked. Cause The sign-in process uses an OAuth authentication flow which requires cookies to be set. If you wait too […]
I cannot login to an Office Add-in in Safari on Mac
Problem When using Qualitem Office Add-in’s in Safari on Apple Mac, Nothing happens after you login. The task pane continues to display the login button. Cause Safari on Apple Mac blocks cookies being set by iframes. Office Add-ins on the web utilise iframes to show the task pane in the app. Qualitem Office Add-ins require […]
Admin consent requested – how to remove this message in Office 365
How to remove the “Admin consent” message in Office 365
Why do I need to login to Qualitem Office Add-ins?
When using Qualitem products, you will be required to login using a Microsoft 365 or WordPress.com account. We do this so that we can integrate with the services that Microsoft and WordPress provide. Qualitem will never collect or ask you for your username and password. In older versions of Microsoft Word certain features are not […]
Where is my WordPress site
If you cannot see your WordPress site in Live Publish, it may not be configured correctly for use with Live Publish. We require that your site or blog is one of the following: A WordPress.com blog; or A Self-hosted blog with the JetPack plugin installed. Once you have configured JetPack your site should appear in […]
When launching the Add-in it just shows me a blank dialog with an error indicator in the top left corner
Cause This can be caused by Internet Explorer not set to run in Protected Mode. The other issue that can cause this is that you are running a very out of date version of Windows or Internet Explorer. Solution To enable Protected Mode: In Internet Explorer, click the Tools button, and then click Internet Options. […]