I cannot login to an Office Add-in in Safari on Mac

Problem

When using Qualitem Office Add-in’s in Safari on Apple Mac, Nothing happens after you login. The task pane continues to display the login button.

Cause

Safari on Apple Mac blocks cookies being set by iframes. Office Add-ins on the web utilise iframes to show the task pane in the app. Qualitem Office Add-ins require the use of cookies to provide authentication with our services.

Solution

There are three possible solutions.

Solution 1

Disable the ‘Prevent cross-site tracking’ feature in Safari.

A screen shot of a smart phone Description automatically generated

  1. Click the Safari App menu and select Preferences.

  1. Click the Privacy tab.
  2. Uncheck the Prevent cross-site tracking checkbox.
  3. Close Preferences.

Solution 2

Use another browser such as Microsoft Edge, Google Chrome or Mozilla Firefox.

Solution 3

Use the Microsoft Office Desktop Apps.